To disable InstallShield at Windows startup, launch Task Manager and click the 'Startup' tab. Scroll down the list of startup programs and click on 'InstallShield.' Click the 'Disable' button to prevent the utility from launching again the next time you restart or power on your computer. InstallShield® One-Click Install™ Netscape users: If you are running Java 1.3.1 Virtual Machine, the One-Click Install applet may not run. (This is because version 1.3.1 is not compatible with previous versions.) To fix this, update your Virtual Machine to the latest version, and then restart your browser.
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There are three phases of the InstallShield Multiplatform installation process that can produce problems:
Possible problems and troubleshooting tips are provided in the following sections for each phase.
Because the InstallShield Multiplatform installation process is Java-based, a suitable JVM must be available to run the installation process. The simplest way to accomplish this is by using the provided launcher program install_amos_platform. This program automatically searches for a JVM to use. If it cannot find one, the program installs a JVM temporarily for use during the installation. Some of the common problems that might arise during this phase are:
There must be enough disk space available to accommodate the temporary JVM that is used to run the installation process. If there is not enough space, the following error message is displayed:
In this case, either free up enough space in your system's temp directory, usually /tmp or /var/tmp, or start the launcher using the command:
By default, the installation program runs in GUI mode. If the environment variable DISPLAY is not set, the following message is displayed:
Ensure that DISPLAY is pointing to a valid X11 server, usually in the form:
Tivoli Access Manager for Operating Systems does not support InstallShield Multiplatform console mode so non-graphical installations must use the silent installation features.
The launcher uses hints to search for a valid JVM. For example, standard JVM locations are /opt/java1.3 and /usr/java. If a JVM is in a non-standard location, it can be used by running the following command:
Use the following syntax to view messages written to the Java console:
If the launcher program will not start the installation process, use the following syntax to create a log file:
If the log does not point out any obvious problems, the install process can be started by using Java directly, with the following command:
After the installation process has finished initializing, the input panels are presented. It is rare to encounter problems during this phase of the installation. Free the asn.1 compiler for mac. It is a simple process of entering data into input fields. If the process should crash, restart the process as follows, depending on the installation method used.
Start the installer using the following command:
Using the is.debug flag causes InstallShield Multiplatform to display a detailed message about the install process. This might indicate a problem with the InstallShield Multiplatform product itself or with the JVM that is being used. If the JVM crashes, perhaps additional flags are need to run the JVM on a particular systems. For example, the JVM needs a large initial heap size. The flag '-Xmssize' can be passed to the JVM via the install_amos_platform.ja file, one flag per line, or directly using the Java command.
When all the panels have been correctly filled out and the decision to start the installation process has been accepted, the process will attempt to install and configure Tivoli Access Manager for Operating Systems and its prerequisite software. If an error occurs during this phase, check the following log files for more information:
The logs will contain reported errors such as insufficient space to install a software package or that an incorrect password was provided for configuration. If more detail is needed, start the installation process as follows (depending on the method):
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